Saint-Gobain Group Privacy and Cookie Policy and legal notice


What is this?

At Saint-Gobain, privacy is a serious matter and we are committed to protecting it.

In accordance with the General Data Protection Regulation (“GDPR”), this policy explains when, why and how companies in our group governed by this Regulation:

  • collect personal data about individuals;
  • use this information;
  • disclose this kind of data to others, when this is necessary and under certain conditions;
  • keep secure and confidential this personal data.

What are the policy changes

This policy may evolve over time so please check the date on this page to make sure that you have the latest version.

This policy was last updated on 18th of October 2021.

Who we are

The Saint-Gobain group (hereafter the “Group”) is made up of numerous individual companies. Whenever dealing with one of our Group companies (hereafter the “Company”), the “controller” of your personal data will be the Company that decides why and how your personal data is processed.

Where this policy refers to “we”, “our” or “us” below, unless mentioned otherwise, this refers to the particular Company that is the controller of your personal data.

How and what personal information is collected

We may collect and process the following personal data:
Personal data you give to us: this is information about you that you give to us, entirely voluntarily, by entering information via:

  • one of our websites;
  • our mobile applications;
  • social media platforms;
  • corresponding with us by phone, email or otherwise.

Example: this includes information provided at the time of registering to use our websites, subscribing to the services we provide through our websites, posting material or requesting further services, managing your account online (including accessing documentation and engaging in correspondence with us by phone, email or otherwise). We may also ask you for information when you report a problem with our websites. If you complete any surveys requested for research purposes, we will collect information in such circumstances as well.

The information you give us may relate to your identification, such as your name, address, email address and phone number, or enquiry details, and may include records of any correspondence and responses to any surveys.

Personal data we collect about you: we may automatically collect the following information:

details of transactions you carry out through the websites, and your visits to our websites, including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources you access;

technical information, automatically collected, including anonymous data collected by the hosting server for statistical purposes, the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Please see cookies for further information;

any personal data which you allow to be shared that is part of your public profile or third party social network.

Personal data we may receive from other sources: we obtain certain personal data about you from sources outside our business which may include our Group companies or other third party companies.

The remaining provisions of this policy also apply to any personal data we obtain from these sources.

Why and how we use your personal data

We process your personal data lawfully for:

  • the purpose of handling communication and exchange of information with our websites users;
  • the purpose of managing our customer/prospect relations; notably when processing your orders, responding to your requests or by regularly sending you news and information on our products, our brands or our initiatives that might arouse your interest;
  • any other specific purpose indicated at the time of collecting the information.

We may use and process your personal data principally:

  • where you have provided freely given and explicit CONSENT and for specific, determined and legitimate purposes.

You may withdraw your consent for us to use your information by contacting us at any time.

where it is necessary for us to pursue our LEGITIMATE INTERESTS as a business, provided that your interests or your fundamental rights and freedoms are not overriding, taking into consideration your reasonable expectations, based on your relationship with us.

For example, for the following purposes:

  • direct marketing activities (other than where we rely on your consent) as analysis to inform our marketing strategy, and to enhance and personalise your user experience;
  • assess and improve our service to customers through recordings of any calls with our contact centres;
  • detection, prevention and mitigation of fraudulent or other illegal activities;
  • network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access.
  • where it is necessary for us to COMPLY WITH A LEGAL OBLIGATION and notably:
  • to assist a public authority or criminal investigation body;
  • to identify you when you contact us under certain legal circumstances;
  • to verify the accuracy of data we hold about you.
  • where it is required for the PERFORMANCE OF A CONTRACT we have with you, or because you have asked us to take specific steps before entering into a contract. This will include information that we process in order to enable you to make use of our website and the services we provide through it.

Who may receive or have access to your personal data

Group companies

We may share your information with other Companies within the Saint Gobain group for internal administrative purposes or for marketing purposes in connection with the products and/or services that complement their own range of products and/or services that might interest you.

We may also transmit your personal data when we redirect your request to our contacts within the Group who are able to handle your request (for example, to solve a problem you have reported to us).

Our suppliers and service providers

We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting and email management) or advertising agencies, administrative services, credit reference agencies, credit/debit card payment processors, customer satisfaction surveys or other third parties who provide services to us and assist us in the operation of our business and website.

When we use third party service providers, we only disclose personal data that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and confidential, and not to use it other than in accordance with our specific instructions.

Third parties who provide products and services to you through us
We work closely with various third parties to bring you a range of products and services which are complementary to those which we provide. In particular, we may offer finance or insurance products in relation to our own products and services.

When you enquire about or purchase one or more of these products or services through us, the relevant third party may use your details to provide you with information and to carry out their obligations arising from any contracts you have entered into with them.

These third party product providers may share your information with us which we will use in accordance with this policy. In some cases, they will be acting as a controller of your information and therefore we advise you to read their own privacy policy.

Other ways we may share your personal data

We may transfer your personal data:

  • to a third party as part of a sale of some or all of our business assets to any third party or as part of any business restructuring or reorganisation;
  • if we are under a duty to disclose or share it in order to comply with any legal obligation or when this disclosure is required by applicable laws, court orders or government regulations, to detect or report a crime, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our visitors and customers;
  • to enforce applicable terms of use, to protect the rights, privacy, safety or property of our companies;
  • if you have consented to the disclosure.

However, we will always take steps to ensure that your privacy rights continue to be protected.

Where we store your personal data

Your information is stored either in our databases or in the databases of our service providers. Mainly because of the international dimension of the Saint-Gobain group and in order to optimize service quality, the information you provide to us may be transferred to countries outside the European Economic Area (EEA).

In such cases, we will take to the appropriate security and confidentiality measures to ensure that your privacy rights continue to be protected as outlined in this policy. These steps include imposing contractual obligations on the recipient of your personal data or ensuring that the recipients have subscribed to “international frameworks” that aim to ensure adequate protection.

How long we keep your personal data

We retain your personal data for a period of time necessary to achieve the purpose for which we use that information and to fulfil our obligations under other laws. Except in specific cases, this period is specified at the time the information is collected. 

We do not retain personal data in an identifiable format for longer than is necessary.

What are your rights

Subject to applicable law and certain exemptions, restrictions or circumstances, you may have the right:

  • To access your personal data;
  • To correct, modify and update your personal data;
  • To erase your personal data or restrict its processing;
  • To withdraw your consent;
  • To object to our use of your personal data for automated decisions made about you;
  • To ask us to transfer your personal data in a structured data file to you or to another service provider if it is technically possible (data portability);
  • To lodge a complaint with the competent supervisory authority and seek a judicial remedy.

These rights may be exercised by written request sent to the contact details that will be provided to you at the time of data collection. A reply will be provided to you within a reasonable delay, in accordance with the applicable regulations.

How we ensure security and confidentiality
Our aim is to keep your data as safe and secure as possible at all times. Once we have received your personal data, we put in place reasonable and appropriate technical and organisational measures and controls to prevent as much as possible any accidental or unlawful destruction, loss, alteration, or unauthorised access.

How cookies work

Like many other websites, our websites use cookies (including Google Analytics cookies) to obtain an overall view of the volumes and the habits of our visitors on our websites.

“Cookies” are small pieces of information sent to your device and stored on its hard drive to allow our website to recognise you when you visit.

It is possible to switch off cookies by setting your browser preferences. For more information on how we use cookies and how to switch them off on your device, please visit the applicable cookies policy of the concerned website.

Contact us

Please direct any queries about this policy to our contact details below.
If you wish to write to us, please write to the address given in the Legal Notice.
Our email address for data protection queries.

Saint-Gobain Construction Products Nederland B.V.
Tel : +31 (0)347 358 404

Cookie policy

When you visit our company website, cookies may be automatically installed and temporarily saved in your computer’s memory or on its hard disk in order to make it easier for you to navigate around our site. Cookies do not enable us to identify you, but are used to record information about the pages you have viewed on our website, the date and time of your visit to the site, etc. 

Please find below the list of the cookies used by the sites and subdomains:


Social media cookies


Domein Functie



Youtube Bepaalt bandbreedte voor video sharing 

8 maanden


Youtube Houdt views-teller bij



Youtube Onthoudt voorkeuren bij delen video

10 jaar

_uv_id, __utma, __utmb, __utmz

LinkedIn Worden o.a. gebruikt om bijvoorbeeld het aantal views van een SlideShare embedded document te registreren.

1 jaar



Browser-ID-cookie van Linkedin Wordt gebruikt door de ‘deel deze content’ knoppen van Linkedin op onze site.

1 jaar


Twitter Identifier voor tweet-button

2 jaar

Facebook Connect


Facebook Cookie om je log in gegevens te gebruiken om in de Agecheck in de loggen

Max 1 jaar na sessie/update

Act, c_user, csm, fr, lu, s, presence, p, xs

Facebook Custom Audience Cookies die inzichtelijk maken welke door Facebook ingezette media effectief is en door deze cookies kunt u op websites die u bezoekt, nadat u op de websites bent geweest, advertenties te zien krijgen die bij uw voorkeur passen (interest based targeting).

Max 1 jaar na sessie/update

Advertising cookies


Domein Functie



Google Adwords Cookie dat inzichtelijk maakt welke door Google Adwords ingezette media effectief is. Op basis hiervan wordt ook met de online mediapartner afgerekend.

1 jaar na sessie/update


Tracking cookies


Domein Functie


Google Resultaatmeting, frequency cap, targeting

2 jaar

Google Resultaatmeting, frequency cap, targeting

2 jaar

Google Resultaatmeting, frequency cap, targeting

2 jaar

Google Resultaatmeting, frequency cap, targeting

12 uur


Google Resultaatmeting, frequency cap, targeting

12 uur

Google Frequency cap

1 maand

Google Frequency cap

6 maanden

Google Resultaatmeting, frequency cap, targeting

15 minuten

__gads Bezochte website

Google Targeting

2 jaar

Facebook Targeting

1 jaar


Marketo This site uses an automation system provided by Marketo Inc., which uses cookies to track data related to your website usage in order to provide custom content or services related to your specific interests. The cookie generates or infers information, which includes, but is not limited to, your ISP, country of origin, city/state, your first visit to the web site, and referring website, that is then transmitted to and stored by Marketo servers.

2 jaar na sessie/update

loggerOnline Succes

Online succes Dit cookie bevat een unieke willekeurig gegenereerde waarde die Online Succes (software) in staat stelt website bezoekers te onderscheiden. Wanneer je als website bezoeker jezelf kenbaar maakt via een interactie op onze site (bijvoorbeeld door het invullen van een formulier), dan koppelt Online Succes dit cookie aan de gegevens die je bij deze interactie heb achtergelaten. Voor de bedrijven herkenning van Online Succes zetten we geen cookies in.

2 jaar na sessie/update

OS6LeadManagerOnline Succes

Online succes

Deze cookie bevat verificatiegegevens om tijdelijk ingelogd te blijven in de Online Succes applicatie (

10 jaar

Functional and other cookies


Domein Functie



Bezochte website Wordt gebruikt om gebruikers en sessies te onderscheiden. Het cookie wordt aangemaakt wanneer het Google Analytics javascript wordt uitgevoerd en er zijn geen bestaande __utma cookies aanwezig. Het cookie wordt telkens bijgewerkt wanneer gegevens naar het Google Analytics platform zijn verzonden.

2 jaar


  Bezochte websiteGoogle Analytics: duur van bezoek

Tot einde sessie


Bezochte website Google Analytics: duur van bezoek

30 minuten


Bezochte website Wordt gebruikt om de verzoeken naar het Google Analytics Platform te reguleren.

10 min.


Bezochte website Analytische cookie die websitebezoek meet (anoniem).

30 sec.


Bezochte website Google Analytics: herkomst bij bezoek

6 maanden


Bezochte website Analytische cookie die websitebezoek meet (anoniem)

2 jaar na sessie/update


Bezochte website Wordt gebruikt om de verzoeken naar het Google Analytics Platform te reguleren

10 min


Bezochte website Wordt gebruikt om gebruikers te onderscheiden

24 uur


Bezochte website Applicatie cookie om de website goed te laten functioneren



Bezochte website Applicatie cookie om de cookie waarschuwing te laten functioneren

2 jaar


Bezochte website

Applicatie cookie om de website goed te laten functioneren wanneer de gebruiker is ingelogd



Bezochte website Gebruikt om gebruikers voorrang te bewaren, zoals gekozen taal of andere aanpassingen.


SID' of 'HSID'

Bezochte website

Beschermt gebruikers data tegen ongeauthorizeerde toegang.​​​​​



New Relic Logcookie om functionaliteit van de website en eventuele errors te meten. Technisch noodzakelijke cookie.



Google Tag Manager Analytische cookie die websitebezoek meet met de gekoppelde tracking code van Google Analytics(anoniem)

2 jaar na sessie/update


Hotjar Analytische cookie die websitebezoek meet (anoniem)

1 jaar

General cookie settings

You can use the settings within your browser to control the cookies that are set on your computer or mobile device.

  • Internet Explorer™
  • Chrome™
  • Firefox™
  • Opera™
  • Safari™

You can disable cookies in your web browser. However, this will disable all cookies used by your browser, including those from other websites, which may cause certain settings or information to be altered or lost. Disabling cookies may change your browsing experience on our website, or may make navigating around the site more difficult.

Analytical cookies on

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). The information generated by the cookie about your use of this website (including your IP address) will be transmitted to a Google server in the USA and stored there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activities for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where this is required by law or insofar as third parties process this data on behalf of Google. Google will never associate your IP address with any other data held by Google. You may refuse the installation of cookies by selecting the appropriate settings on your browser; however please note that if you do so you may not be able to use the full functionality of this website. By using this website you consent to the processing by Google of data relating to you in the manner and for the purposes mentioned above.

For more info about the Google Analytics cookies, click here.

Another alternative to desactivate Google Analytics is to install a small plugin proposed by Google for the major browsers.

Data collection on the sites

Each visitor to this Site who provides information to Compagnie de Saint-Gobain grants the latter the totality of the transferable rights related to this information and authorizes it to make whatever use it wishes of it. The information thus provided by the visitors will be considered non-confidential, must be exact and lawful and must not prejudice the interests of third parties.

More specifically concerning the personal data collected on the Site, visitors are informed that the Site uses several processing operations whose purpose is to ensure the communication and exchange of information with visitors. 

These processing operations notably make it possible to: 

  • Answer written requests from visitors in the various sections designed for this purpose, 
  • Transmit the documents requested by visitors to them (notably those of a financial nature), 
  • Manage visitors' registrations to attend financial meetings organized by Compagnie de Saint-Gobain, 
  • Manage job applications whether they correspond to job offers published on the Site or not. 

The data collected: 

  • Must only result from their voluntary recording by the relevant visitor, 
  • Are for internal use only and are directed to those responsible for handling the visitor's request, 
  • Are kept only as long as necessary to carry out the purposes defined above.

In accordance with the law no. 78-17 of January 6, 1978 concerning information technology, files and freedoms, modified by law no. 2004-801 of August 6, 2004, any person wishing to exercise his access, rectification, deletion or opposition rights, should contact the following department: 

Saint-Gobain Construction Products Nederland B.V.
Tel : +31 (0)347 358 404

Legal notice

Publisher of the site

The purpose of this institutional site "the Site", accessible at the address, is to provide information on the Saint-Gobain Group. 

The “Saint-Gobain Group” or “Saint-Gobain” refers to the group composed of Compagnie de Saint-Gobain and a large number of companies and other entities that are affiliated to it, which it directly or indirectly effectively controls, and which are hereinafter called the “Saint-Gobain Group Entities”.

The information relating to the hosting of the Website are provided in Section-6) “Credits”.

Responsibility and liability

Compagnie de Saint-Gobain, owner of this Website, will on an ongoing basis use its best efforts to ensure the reliability of any and all information provided on this Website at the time it is displayed online, as well as while it is available online. 

Compagnie de Saint-Gobain reserves the right to modify and/or rectify the content of the information and documents published on this Website at any time, without notice. 

Compagnie de Saint-Gobain (as well as any other Saint-Gobain Group Entity) may not be held liable for errors or omissions in the information disseminated or technical problems encountered on the Website and on all the other sites to which it establishes links, or any interpretation of the information published on these sites, or the consequences of their use. 

More generally, Compagnie de Saint-Gobain (as well as any other Saint-Gobain Group Entity) shall not be liable for any and all damage, direct or indirect, whatever the cause, origin, nature or consequence, caused by the access of anyone to the Website or the impossibility of accessing it, or by the use of the Website and/or the credit given to any information available directly or indirectly from this Website as well as any website to which the Website refers or establishes a link.

Intellectual property

Unless otherwise stated, the intellectual property rights in the documents on the Website and in each element created for this Website are exclusively owned by Compagnie de Saint-Gobain and/or the Saint-Gobain Group Entities, which grant no license or right other than the rights to visit and navigate on the Website. The reproduction of all documents published on the Website (notably, the photographs, films and animations) is solely authorized for information purposes, and only for personal and private use, any reproduction and any use of copies made for other purposes being expressively prohibited, except with the prior written permission of Compagnie de Saint-Gobain. The corporate names, logos, products, brands and domain names mentioned on this Website are the sole property of Compagnie de Saint-Gobain and/or the Saint-Gobain Group Entities, and shall not be used without the prior and written authorization from the company or entity concerned.